Our Return Exchange Policy

Our return policy aims to ensure that our customers are satisfied with their purchases. We want our customers to thoroughly evaluate the goods and provide troubleshooting advice so that they can fix the problem promptly.

The frame for standard returns

Our website allows customers to request a refund within seven days of receiving their shipment. The item returned must be unopened and undamaged. Suppose a return does not comply with our return policy. In that case, it will be rejected and returned to the original shipping address. Regardless of the client’s request, Customboxesnearme.co.uk offers a variety of customized products and services. When products do not meet the customer’s criteria and specifications or are damaged, it is recommended that the customer notify the company. If you have not received your order within three working days, please get in touch with us at sale@customboxesnearme.co.uk

Policy on DOAs (Dead on Arrival)

All claims for damaged, missing, or incorrect items must be reported to us within three working days following delivery. Once delivered, you must inspect your items carefully. You are responsible for inspecting the items within the specified period and notifying us of any problems. Due to their nature, we do not cover minor scratches and discolourations.

The cost of returning an item

You are not entitled to a refund. However, if the mistake is found on our company’s end, we will provide a free reprint. Custom Boxes Near Me’ management staff will determine a defect. Upon receipt of an order, the customer must return the entire order at their own expense within 7 working days, along with any necessary documentation or product defects, as well as digital images, to have the order reprinted accurately. If the client makes an error, they must return the printed job to receive a refund; a chargeback will be issued after the company has deducted the setup and shipping charges from the refund amount.


After receiving and inspecting your return, we will send you an e-mail confirming receipt of the item. You will also be notified if your refund has been approved or rejected. The refund will be processed and credited to your credit card or original payment method within a few days after your request has been approved.

Missing or late refunds

Please check your bank account again if you still need to receive a refund. Your refund may take a few days to appear on your credit card statement. Please get in touch with your credit card company for further assistance. Contact your bank next. Refunds are typically processed after a certain time. Upon completing the above, if you still have not received your refund, please get in touch with us at sales@customboxesnearme.co.uk.

Returns related to shipping

Your return shipping costs will be your responsibility. Shipping costs cannot be refunded, and refunds are subject to deductions for return shipping costs. You may experience a delay in receiving your exchanged product depending on where you live.

Need Help?

Refunds and returns can be handled by contacting us at sale@customboxesnearme.co.uk.